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Mehvar Thread Couture
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Frequently asked questions
What is the return policy?
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your order within 14 days from the date of delivery.
To be eligible for a return, the item must be:
· Unused and in the same condition that you received it
· In the original packaging with all tags attached
If you receive a faulty or damaged item or item becomes faulty, you may return it within 30 days from the date of delivery for a full refund or replacement.
To qualify for a return, the item must be:
· Faulty, damaged, or not as described
· Reported to us within 30 days of delivery
Please contact our customer support with details and photos of the fault to start the return process
Please contact our customer support to initiate a return and receive instructions.
Where are you based and do you ship internationally?
We are based in Italy and yes we support international shipping. Shipping costs can vary region to region.
International shippings can take 7-21 business days depending on region
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.